Received a faulty article - What now?
We are sorry, if you order a faulty article (broken/defective/leaked, wrong article, wrong labelling etc.) have received. In this case, send us an e-mail with the order number and photos of the faulty delivery.
Why does my order come in several packages?
In order to keep our conditions of 1-3 days shipping, we work together with an external logistician, who Europe-wide lagert. For this reason your order can be divided into several Broadcasten can be divided.
Cancel or change my order
In principle you can cancel your order, provided that It is not yet in shipping.
You also have also nor the right of withdrawal within 4 weeks.
The shipping information can only be changed before the order confirmation. All other data, such as payment methods, products, quantity and the discount code cannot be changed after the order has been received.
Forwarding - Payment methods
If the forwarding of the selected payment method did not work, a link will be sent to you by e-mail. If this link expires, the order will be cancelled automatically. So you have to order again.
Attention: Please note that manual payments without prior forwarding are not assignable for our accounting department and your order cannot be shipped!
Replacement delivery